There is a law all about cookies and protecting your data which you can read more about on the ICO website if you are so inclined. They also have details of the rules for something called GDPR or “General Data Protection Regulations”. They both lengthy and boring.
The short version of it is that we need to tell you about our cookies and about how we use your data.
In the meantime here is some information about your privacy on our website and our business and about how the Total Body Fit Camp website uses cookies.
How Total Body Fit Camp uses your personal information
As a UK company, we already protect your data to EU standards, so this just updates our side as required.
We are not in the business of selling, sharing or misusing any data you share with us – we will also take every step we can to protect your data from unauthorised access.
At Total Body Fit Camp we take our clients and readers confidentiality seriously.
My basic rule of thumb is “I will treat you information the exact same way I would want mine treated.” So whilst I do use contact details that you give me to send marketing and free health information to you, I give you ways to unsubscribe if you wish (always at the bottom of each and every email)
I don’t share your name, phone number, email address etc with other people. If you know anything about Total Body Fit Camp and the way we operate, then you know integrity is a huge part of our philosophy. Those standards apply here too.
If you send an email to me, or if you use the ‘contact’ page you may wonder what happens to your details.
Actually, it is very simple. In both cases I see an email from you in my inbox. I will reply to that email, if a reply is needed.
If you sign up for a free course, service, product, or seminar that information goes to Aweber, Wufoo, Typeform or ClickFunnels to allow me to send emails to you.
What if you enquire about me helping you with your health and fitness?
In that case you go on my database and I will follow up with you as needed. I also use email marketing so I may add you to my email list where you will receive emails about health, fitness, mindset and motivation, testimonials etc , which is the same if you have opted in, (I use Aweber right now). If you don’t want emails from me in the future then all you have to do is not tick the box when you contact me, unsubscribe when I send you an email – there is always an unsubscribe link at the bottom.
It’s Official
There are various headings that the Information Commissioner’s Office (ICO) say should be in a Privacy Policy so here they are, as well as my answers to them.
What information is being collected?
The information collected when you opt in to a program, offer, emails, or sign up to a free course/session will be your name, email address and phone number. If however, during a free course/session where you are looking for help with your health and fitness you fill out one of our health questionnaires, we will also hold that data for our records so should you contact us or vice versa in regards to maybe being able to help you achieve your goals, we have already have a basic understanding of your health/medical problems.
Who is collecting it?
We are. However we do use Aweber for sending emails to our list, ClickFunnels for Opt In’s, and, Wufoo and Typeform for the digital forms to collect your information. Your details will therefore go into their systems, but rest assured they all have their own privacy policies in place to protect your data.
How is it collected?
There are a few places that you can get in to data based, or network. You might phone me. You might email me. You might message me or Total Body Fit Camp on Facebook. You might use my contact form. You might opt in to a free course/session. You might comment on an advert or one of our videos. You might fill out a form at one of our seminars or webinars. You might fill in a form on another website that then sends me information. In each case I only collect what you give me. That’s usually details of your current situation in terms of health and fitness so that I can talk to you about potentially helping you overcome the issue(s) you’re struggling with.
Unless you become a client this information stays on our database until it’s deleted. If you do however become a client then your information is stored securely on our system.
Why is it being collected?
I keep data simply to help me to help you. If I didn’t have your phone number/name/email address I couldn’t contact you to talk about how we could potentially help you put your health struggles behind you.
How will it be stored?
I’ve covered this in “how is it collected” above. Essentially I keep everything on my computer. If you are a client your information will also be on my phone so that I can continue to give you unlimited support. Without the system I have in place I wouldn’t be able to do such a smooth job, and, I wouldn’t be able to contact you where ever you, or, I was in the world.
Who will it be shared with?
Nobody. Except for the 3rd party companies I mentioned in “who is collecting it”. These companies are used so that I can share free information with you, whether it be through email, free mini course, or, our YouTube channel. Without the use of these companies I would not be able to produce the amount of free content that we do for you, and, I wouldn’t be able to contact you should you reach out to us for help. As I made clear in “How Total Body Fit Camp Uses Your Personal Information”, we are not in the business of selling, sharing or misusing any data you share with us – we will also take every step we can to protect your data from unauthorised access.
What do you intend to do with it?
Nothing bad. The only thing we will do with your information is send you free content, or if you opt in for it, access to a free course/session, service or product. If you fill out a form requesting help then we will use your contact information to reach out to you to see if and how we can help you. Other than that your personal information is stored securely.
What will be the effect of this on the individuals concerned?
Other than me being able to produce free content and information for you, and, potentially being able to reach out if you needed help, I can’t think of any.
Is the intended use likely to cause individuals to object or complain?
Not that I can see. If it were myself that signed up to receive emails, a free course/session, or free content then I would expect my information to be stored in a system.
How long do you intend to keep it for?
If you are on our email list or join a free course/session or webinar, then we will refresh our list approximately every two years. If you decide that you no longer want our content then you can opt out of our email list at any time – the unsubscribe button is at the bottom of every email we send – if you do this your information will be deleted. If you become a personal client your information will be kept securely for 6 years due to tax purposes. After that it will be destroyed.
That’s that done
(Well nearly, there’s small print to read at the bottom too)
As I say integrity is everything within the Total Body Fit Camp way of life, and I will do my utmost to not share details that you give to us with anyone else. I hate it when it happens to me, (those telephone calls are the worst) and, I will not sell or give your information away. Trust is a huge part of what we do at Total Body Fit Camp. The same trust that I wouldn’t break with my clients or audience over the quality of supplements I recommend, products or anything health related, will be applied here.
“But Jon, I’m only on your site/email list because you contacted me!”
If that is the case then I was provided with your email address by somewhere such as a seminar off you, a family member, or friend that attended or attends our sessions and it was made clear that you were happy to be contacted by myself or a member of the Total Body Fit Camp team. Or maybe you were at a networking event with me and handed me your card to contact you – in which case you’ve probably added me to your list too! Or you’ve opted in to one of our free courses/sessions and/or webinars and you may have forgotten.
If you do not want further contact with myself or the Total Body Fit Camp team then please simply email me and I will take you off our list, or, you can simply hit that unsubscribe link in the email which is placed at the bottom.
Also if you look at my testimonials page you’ll see videos, letters and comments written by former clients saying thank you as well as posts documenting their results. If you are kind enough to send me a testimonial letter, video, comment, or, your results based on our advice I am likely to put that up on our website, or post it on Facebook/Instagram/Twitter. Not only is it lovely to receive thank you messages that I can share, but, these messages also give hope to others who currently do not like the situation they’re in. These message show them life doesn’t have to be lived in pain and “you’re not alone”, and that there is a way out and into the life of their dreams.
Cookies
Not the chocolate ones. These cookies are the digital kind. You have probably heard about them before. Like many other websites, www.totalbodyfitcamp.co.uk uses cookies. The ones we use are looked after by Google Analytics and Facebook. We use them to help us analyse how users navigate our site and/or tell us where they came from (was it a Facebook advert or a Google advert, for example).
Over the years Facebook and Google have continued to grow (and grow), as, have many of the social media platforms. I use Facebook for many things such as (but not limited to), sharing my health and fitness message and interacting with clients. I also use Facebook for marketing, and if you visit my website and have a Facebook user ID they will know (somehow – don’t ask me!). It’s the same if you visit your favourite online shopping store and look at a pair of shoes and they start to miraculously pop up elsewhere. I may appear on Facebook if you come to my site. Magic I know. This could also happen on Google, YouTube and Instagram, as I use adverts there too.
The other cookies we use are from Aweber which are present in our emails so that we can see who and how many of you are even reading them.
The only other time we gather your data is if you join one of our free online courses or sign up to a webinar/seminar or opt in to a free download. The details there are used (again) for email marketing and contacting you if you have requested a call with myself, or one of the Total Body Fit Camp team, or if you mentioned that you would benefit from some help. My courses, webinars and opt in’s are hosted by 3rd party companies that all take data protection seriously and keep your personal information secure.
But I do not like cookies!
That’s fine by us. We use cookies only to find out how people use our site. If cookies worry you – turn them off. Our site will still work. It’s fairly easy – even my Antivirus/Firewall software has a tool for turning cookies off if I don’t want to use them. Today there are plenty of ways of stopping the Google Analytics cookies if you don’t want them.
Links to other sites
Websites that we have links to on our site are not in our control and this privacy policy does not cover the links within our site that go elsewhere. The links on our site have been put there because we feel they will provide valuable information or will benefit you in some way.
The small print
Ok, despite wanting to keep my privacy notice short and sweet there are some legal niceties to cover. In order to do so I went and purchased a template from a lawyer called Suzanne Dibble who specialises in this stuff. I’ve filled in the template and pasted it here in all its glory for you to enjoy…
Website privacy notice
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.totalbodyfitcamp.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
Total Body Fit Camp is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: Total Body Fit Camp
Email address: [email protected]
Postal address: 105 Bengeo Street, Hertford, Herts, SG14 3EZ
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at [email protected]
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
- If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.